This is calculated based on the number of assets with grievance processes divided by total number of assets. 'Grievance mechanism: Formal, legal or non-legal (or ‘judicia ...

Applicable for portfolio of assets. Total number of complaints (eg repair service, maintenance, etc.) recorded during reported period.  

Applicable for portfolio of assets. This is calculated based on the number of assets with stakeholder training programs divided by total number of assets. Stakeholders could includ ...

Overall tenant satisfaction score: An overarching metric in a satisfaction survey, with no prescribed scale, that measures how happy a tenant is with the entity, lease, and/or serv ...

The Net Promoter Score ® (NPS) is a customer loyalty metric developed by Bain & Company, Fred Reichheld, and Satmetrix. It divides customers, tenants or employees into thre ...

Applicable for portfolio of assets. This is calculated based on the asset's AUM with an ESG clause (eg communication of data, energy efficiency measures for property managers) ...

Applicable for portfolio of assets.   

Applicable for portfolio of assets. This is calculated based on the asset's rental income with an ESG clause (eg communication of data, energy efficiency measures) divided by t ...

It could be reported at vehicle or manager level, depending on which one is more appropriate. Please specify in the comment box. Overall engagement score is a separate metric from ...

It could be reported at vehicle or manager level, depending on which one is more appropriate. Please specify in the comment box. The Net Promoter Score ® (NPS) is a customer lo ...